Our Policies
At ThirtyThirtys, we are committed to ensuring a smooth and reliable shipping experience with secure packaging and timely delivery across locations. Our return and refund policy is designed to provide clarity and confidence, addressing concerns related to damaged, defective, or incorrect products. We strive to maintain transparency and customer satisfaction at every step, making your fragrance journey with us worry-free and seamless.
Shipping & Delivery
1. Orders are processed within 1–3 business days after confirmation and payment verification.
2. We offer shipping across India, with delivery timelines varying based on location and courier partner availability.
3. Estimated delivery time is typically 3–7 business days for domestic orders, excluding public holidays and unforeseen delays.
4. All products are securely packed to prevent leakage, damage, or tampering during transit.
5. Once dispatched, customers will receive tracking details via SMS, email, or WhatsApp for real-time shipment updates.
6. Shipping charges, if applicable, will be clearly mentioned at checkout before payment confirmation.
7. In case of bulk, distributor, or franchise orders, delivery timelines may vary depending on order volume and customization requirements.
8. ThirtyThirtys is not responsible for delays caused by natural calamities, transportation strikes, or courier service disruptions beyond our control.
9. Customers are advised to inspect the package at the time of delivery and report any visible damage within 24 hours of receipt.
10.For any shipping-related queries or assistance, customers may contact our customer care team for prompt resolution.
Return & Refund
1. Returns are accepted only for products that are damaged, defective, leaked, or incorrectly delivered at the time of receipt.
2. Customers must report any issue within 24–48 hours of delivery with clear photos and order details for verification.
3. Products must be unused, unopened, and in their original packaging to qualify for return approval.
4. Due to hygiene and safety standards, perfumes that have been opened or used cannot be returned unless proven defective.
5. Once the return request is approved, customers will receive instructions for pickup or return shipment.
6. Refunds will be processed only after the returned product is received and inspected by our quality team.
7. Approved refunds will be credited to the original payment method within 5–10 business days.
8. In certain cases, ThirtyThirtys may offer product replacement instead of a refund based on stock availability and customer preference.
9. Shipping charges are non-refundable unless the return is due to an error from our side.
10.For bulk, distributor, or franchise orders, return and refund terms may differ and will be governed by separate business agreements.
Customer Care
At ThirtyThirtys, our Customer Care team is dedicated to providing reliable and responsive support from our Head Office in Gujarat. We are available during our official working days and business hours to assist you with product enquiries, order confirmations, delivery updates, and general support. Our team ensures every customer receives timely guidance and a seamless fragrance shopping experience.
Whether you need help tracking your order, checking order status, or require assistance with in-store or online-store purchases, our support team is always ready to help. We are committed to delivering prompt resolutions, clear communication, and personalized service to make your journey with ThirtyThirtys smooth, convenient, and satisfying.
Office
No 18, Ground Floor, Girnar Khushboo Plaza, G.I.D.C., Ind. Estate,Vapi, Gujarat - 396195.